INTRODUCTION
All goods are subject to and you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy govern Mane HQ’s relationship with you in relation to supply.
If you have any queries with any part of these terms and conditions, please contact us.
The terms ‘us’ or ‘our’ or ‘we’ or ‘the seller’ or ‘Mane HQ’ or ‘refers to Mane HQ Ltd whose registered office is 7 Lower Cockcroft, Blackburn, Lancashire, BB2 1JD. Our company registration number is 13496245 (registered in England).
The term ‘you’ or ‘the buyer’ refers to the user of our services and purchaser of our goods for personal purposes.
GENERAL TERMS OF SUPPLY
All purchases are subject to availability and we reserve the right to terminate supply without prior notice and to refuse supply to any customer.
No variation in the conditions shall be effective unless in writing and signed by the seller.
English law shall govern the agreement between the parties.
The seller reserves the right to amend these terms and conditions at any time without notice.
These Terms and Conditions incorporate the following notices:
Disclaimer and Copyright Notice – This notice details the terms in which you are permitted to use our information published on our website. This can be viewed on our website.
Privacy Policy – This policy details how we process, store, delete and/or share your information.
Terms and Conditions of Use – These terms outline how you may make use of our websites. This can be viewed on any of our websites.
USE OF INFORMATION
The contents of our brochures, websites and marketing materials are for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness or suitability of the information found or offered within our marketing materials or websites for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Colours of products may vary greatly due to manufacturing processes and/or differences in camera/monitor settings; product packaging may also be different to that shown.
GOODS AVAILABILITY
All goods shall remain the property of the seller until they have been paid for in full.
All products are subject to stock availability and to the acceptance of the seller.
If there is insufficient stock to deliver the goods ordered by you, we will place the items on backorder, even if payment has already been made for the item(s).
If you have already paid for any backorder item(s) the items will be despatched automatically upon our receipt of the items. If payment is required, we will contact you prior to despatching the item(s).
Any estimated time of arrival for any items placed on backorder are given as a guide only and are never guaranteed.
We will not be obliged to offer compensation for any disappointment suffered and will not be held responsible for delays to any items placed on backorder.
SPECIAL ORDERS
You may be able to request a special order, whereby we will request the factory to make these items at your request, for any discontinued item, however there will be a minimum order quantity required (usually 3 or 5 but this will be confirmed at the time of placing the order). Please check with a representative for more information about this service.
Any estimated time of arrival for any items placed on special order are given as a guide only and are never guaranteed. We will not be obliged to offer compensation for any disappointment suffered and will not be held responsible for delays to any items placed on special order.
Please check all goods on arrival after purchasing. The seller must receive notification within 48 HOURS of the invoice date of any damage to/or shortage concerning any consignment or if the item is faulty.
Under no circumstances can we accept returns of special-order items unless there is a manufacturing fault – see Product Warranty.
Under no circumstances can we accept cancellations or amendments of special orders once placed.
A deposit may be required in order for us to place a special order to cover costs. Any instances of cancellations or amendments to a special order already placed by the buyer may result in the seller keeping the deposit to cover costs.
CUSTOM MADE SERVICE
The Custom-Made service is available via a consultation within one of our salons or approved suppliers only.
The buyer is responsible for ensuring that all information including, but not limited to; measurements, instructions, specifications etc, supplied for Custom Made orders is correct and accurate at the time of ordering. We will accept no liability for items made incorrectly or delays incurred because of misinformation supplied by the buyer either verbally or in writing.
Please check all goods on arrival after purchasing. The seller must receive notification within 1 month of the invoice date of any damage to/or shortage concerning any consignment of a completed Custom-Made order or if the item is faulty.
Under no circumstances can we accept returns of Custom-Made items unless there is a manufacturing fault – see Product Warranty.
Under no circumstances can we accept cancellations or amendments of Custom-Made orders once placed after 7 days of receipt of the order. Discretion may be used in extreme circumstances, if so, a fee may apply.
A deposit is usually required for us to place a Custom-Made order to cover costs. Any instances of cancellations or amendments by the buyer to a Custom-Made order after 7 days of the order being placed may result in the seller keeping the deposit to cover costs.
Any estimated time of arrival for any items ordered through the Custom-Made service are given as a guide only and are never guaranteed. We will not be obliged to offer compensation for any disappointment suffered and will not be held responsible for delays to any items ordered through the Custom-Made service.
If you have any queries about the Custom-Made service, please contact your local Trendco Salon.
PRICING
The seller reserves the right to amend prices, either increase or decrease, without prior notification. We reserve the right to correct any pricing errors on our published price list, quotes via email, verbal quotes and/or websites at any time.
All prices are inclusive of VAT and exclusive of delivery and are quoted in Pounds Sterling unless otherwise stated.
SPECIAL OFFERS
Any special offers are subject to availability and may change or be withdrawn without notice.
Please ensure you have stated any special offers or promotional codes at the time of placing your order, as discounts cannot be applied retrospectively to an order.
We reserve the right to refuse orders with misused discounts.
Please check the individual terms and conditions of any special offers you receive before claiming them against any order.
CANCELLATION AND AMENDMENT OF ORDERS
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If your order has already been packed at the warehouse, then you’ll need to return any unwanted items following our returns procedure.
If your order hasn’t yet been processed by the warehouse, we may be able to, at our discretion, change delivery address details, remove items from your order or cancel it completely. Cancellation and amendment of orders cannot be done outside of business hours.
PAYMENT
Payment is required to be made by any of the following methods depending on the service:
– Credit/debit card (online, over the phone and in store)
– BACS (over the phone and in store)
– Cash (in store)
– Direct Debit (in store)
DELIVERY
Whilst every effort shall be made to despatch goods on the date requested the seller shall not accept liability for any delay in the delivery of such goods.
Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
Whilst courier services may offer a timed delivery service, we offer no guarantee of these services nor can we guarantee any request that they deliver after a set time (such as after 9am). Delivery times may vary from standard business hours. Our couriers deliver up to 7pm but may go beyond this during busy periods.
Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the United Kingdom.
Although we can pass delivery instructions from the customer to the nominated courier, we will not be held responsible if these are not met. Where a customer’s delivery instruction is to leave a parcel in a nominated location or ‘safe place’, neither us nor the courier will be held responsible for the parcel or its contents after the parcel has been left as requested.
Our preferred courier will be used as default to deliver goods, we do not offer any Royal Mail services apart from 1st or 2nd class, however we advise against goods being transported via these options. If you choose a Royal Mail service, we will not be held responsible for any loss, delay or damage to goods despatched via any Royal Mail service.
INTERNATIONAL SHIPPING
We are committed to providing an excellent delivery service to our customers who reside outside of the United Kingdom, however, please note that any orders that are despatched to destinations outside of the U.K. will be subject to tax and import duties, which would be charged upon receipt of delivery. The buyer is responsible for paying any tax or import duties applied to their parcel. We will not apply VAT on goods purchased for use outside of the U.K, where items are shipped within 3 months of purchase and delivery is to a non-U. K address – if placing an order online it is the buyer’s responsibility to ensure they use the correct VAT Exemption option for Non-UK purchases at the checkout.
DELIVERED-AT-PLACE
We will use the Delivered-at-place (DAP) method to deliver goods, meaning that the buyer is responsible to pay all costs and suffer any potential losses of moving goods sold to a specific location.
Whilst we will make every effort to support customers in these instances, ultimately it will be their responsibility.
DAMAGED, INCORRECTLY DELIVERED, OR MISSING GOODS
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received, or goods listed on the delivery note are missing we must receive notification within 48 HOURS of the invoice date of any damage to/or shortage concerning any consignment.
We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or items missing from deliveries.
OWNERSHIP OF GOODS
All goods shall remain the property of the seller until they have been paid for in full including any applicable delivery charges. Once the goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
RETURNS
We will accept returns of unwanted goods purchased via our website or via mail order under the following conditions:
If you receive your order and you are not happy with your purchase, you must tell us within 14 days of the invoice date and then you have 14 days to return the item(s) to us. All goods must be returned in the same condition as supplied with all parts of the returns form completed.
A returns form should have been provided with your order, if you do not have this to hand, please contact us.
We reserve the right to reject any returned goods or charge an administration fee for any late or damaged returns, incorrectly packaged goods or goods returned in an unsellable condition.
The buyer is responsible for returning any goods back to us including the cost(s) of postage.
Please allow 3-5 working days for your return to be processed and a further 3-5 working days for your refund to be received. During busier times returns may take longer to process.
Monies will be refunded using the original method of payment. For online purchases this will be processed via PayPal, which you should receive an email confirmation for from PayPal, please ensure you check this email carefully and follow any required instructions where necessary.
If you return your whole order, we will provide a refund for the whole order including the postage & packaging cost paid at point of sale. If you keep any item from your order, we will only provide a refund for the item(s) that you return to us.
Due to health and safety regulations, we may not be able to accept returns (subject to our discretion) of certain products if the packaging has been opened. Please contact us for more information.
Please check all goods on arrival after purchasing. The seller must receive notification within 48 HOURS of the invoice date of any damage to/or shortage concerning any consignment or if the item is faulty.
All goods and services are subject to our Terms and Conditions.
We comply to the Consumer Rights Act 2015.
SALON PURCHASES – RETURNS POLICY
If you have purchased in person from one of our salons, refunds or exchanges are not offered unless there is a manufacturing fault – see Product Warranty.
Please be sure that you are happy with your purchase before leaving the salon.
This does not affect your statutory rights.
If you feel the item, you have purchased has a manufacturing fault please contact the salon that you purchased it from direct.
PRODUCT WARRANTY
For items returned due to a fault that has developed after 48 hours of receipt:
The seller accepts no responsibility for goods returned faulty unless such goods can be fairly deemed to have become faulty due to any manufactured defect within the first three months of wear.
We reserve the right to investigate your complaint and inspect the item for testing by an experienced technician. If this is to be carried out by the manufacturer their response will be required before any actions can be taken.
Hairpieces and wigs damaged due to customer abuse or neglect cannot under any circumstances be accepted for credit or replacement by the seller.
The buyer must ensure that any items returned for inspection are washed prior to returning, we reserve the right to reject any items or complaint if this has not been adhered to.
If we find a manufacturing fault with an item, we reserve the right to repair it.
If a manufacturing fault is not found:
the item will be sent back to you which may be at your cost.
Under certain circumstances we may offer you, at our discretion, to repair the item at your cost.
All expressed or implied conditions of warranties, statutory or otherwise, not expressly included in these Conditions of sale are excluded.
We will not be held responsible for any injury or damages incurred by users of the products we sell. The buyer is responsible for completing a sample test of any products purchased for use at home that is applied to their hair/skin/scalp including but not limited to wigs/hairpieces, any hair/scalp/wig/hairpiece cleaning/maintenance products such as shampoos, conditioners, protective sprays/creams/ointments/treatments/oils, sanitizing products, styling products such as gels/hair or finishing sprays/creams/putties/wax, adhesives, tapes, make-up products, etc.
We will not be held responsible for any goods or services supplied to you by a third-party supplier.
